For Existing Clients
Click the button below to go to our Client Portal
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For New Clients
Why Choose Stratus for Ongoing Support?
When you partner with Stratus, our relationship doesn’t end at implementation. We become your long-term ERP support partner, helping your business adapt, evolve, and thrive. Whether you’re using MYOB Acumatica (Advanced) or MYOB Exo, we provide responsive, experienced support that keeps your business moving.
We understand the unique challenges of mid-market businesses and provide a dedicated support experience built on real business outcomes.
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☑️ Phone & Email Support
Available
Monday to Friday, 9:00 AM – 5:00 PM AEST
Speak directly with our ERP support consultants for fast and effective resolutions. We handle everything from troubleshooting errors to answering “how-to” questions and providing step-by-step guidance.
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🔗 Remote Support & Diagnostics
With your permission, our consultants can securely connect to your system using a one-time code. This allows us to:
View and diagnose issues in real-time Provide hands-on help without needing a site visit. Minimise downtime and disruption to your operations
🔄 System Health Checks
ERP systems evolve, and so should your configuration. Our team performs scheduled or on-demand system reviews to:
Identify inefficiencies or outdated setups. Recommend improvements or module expansions. Ensure your system grows with your business needs
🧠 Training & Upskilling
Whether you’re onboarding new staff or adopting new features, our consultants provide personalised training to ensure your team is confident and capable.
Training can include:
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New module introductions
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Refresher sessions
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Custom workflows and reporting
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Admin and security access reviews
Training is available remotely or on-site, depending on your needs.
🧰 Customisation & Configuration Support
Need a new report or workflow? We help you tailor your ERP to match your processes.
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Custom dashboards and KPIs
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Report writing and BI tools (including Velixo, Phocas)
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Workflow automation
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User access and role permissions
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🚀 Upgrades & Patch Support
We help you plan, test, and execute ERP upgrades, including:
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Version upgrades with full changelogs
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Backup and recovery planning
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Regression testing in a test environment
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Post-upgrade checks and training
